SERVICES PC Doctor, LLC offers a one stop solution to all your technology needs. Our alliances with trusted, complementary service providers give us the ability to address your requirements, be they related to network upgrades, new telephone systems, wireless networking, remote office access, disaster recovery solutions and anything in between. Below is a comprehensive list of our services. Data Related Services Disaster Recovery Plans Disasters can occur, rendering your building and computers inaccessible for a period of time. It could be a flood, a fire, a gas leak, police activity, etc. You need the ability to access vital records maintained in your office and your network to continue to run your operations. A remote backup solution provides that capability and is the focal point of an effective disaster recovery plan. A good plan also takes into account a number of other areas of your business that you may need access to, including payroll info, banking info, client and vendor info, insurance policies, etc. PC Doctor, LLC assists businesses in creating and maintaining an effective disaster recovery plan. We work with our clients to develop a reliable process that ensures the business continues to operate with minimal disruptions. Remote Backup Services Your computers may be backed up on a tape backup or disk backup in your office. This is an on-site backup and is a good first line of defense against data loss. However, if you can't get in the building, this backup is not useful to you. PC Doctor, LLC offers a remote backup service that is unique and better than what you'll find on the web. Here's why: Dedicated backup system: * You get our dedicated backup server, customized and coded for your exclusive use. (Most remote backup service providers put multiple clients onto servers in “server farms”). * Your dedicated backup server is housed in our offices, not some unknown warehouse somewhere in the world! * Should you need physical access to the remote backup, we can quickly configure a temporary server, bring it to a temporary office location, set up some temporary workstations, and your office could be working in a very short time. * Your data can easily be restored to any computer you choose, using secure, encrypted data transmission. Backups monitored and managed: * We monitor and manage your remote backups nightly, to ensure the data is getting to our remote computers, and the remote backups do not interfere with your in-house tape backup operations. This gives you peace of mind, knowing we are taking care of things for you. People you know: * The same company and people that have been providing technical support for over 24 years are responsible for this valuable service. You don't need to call someone in India to get help. Call us; that's why we are here and always available. What we back up for you: * All user data on the network drives * Your programs * Your accounting data Data Recovery Services We recover data from crashed/clicking hard drives, USB Flash Drives, Digital Camera cards, and more. Whether your drive crash is on a laptop, a desktop or server, if it's worth recovering, we can help. We can also recover deleted files or data from a reformatted drive. You receive an up front cost for recovery. If we can't get your data back, you don't pay. Networks Design and Upgrades We set up our first LAN in 1985. Technology has come a long way since then, and keeping up with the changes has been a focal point for PC Doctor, LLC. We know and understand networks and servers, not because we just learned about them, but because we've seen them evolve since their infancy. A reliable, trouble-free network does not happen by accident; let us help you design a good network, upgrade your servers or optimize your LAN to perform as it should. You'll be very glad you did! Web Site and E-Mail Hosting Need a domain name? Want your own e-mail address? Don't want the hassle of setting this up and managing it? PC Doctor, LLC has been setting up businesses with domain names, web sites and e-mail hosting since the Internet got started. We can have you up and running in a matter of hours; and take the headaches out of monitoring and managing your web site and e-mail. Let us do this work for you, so you can focus on building your business. Application Program Support & Database Management How often have you wished you had someone to call on, to help you with a program? Someone local you could reach with a phone call rather that waiting on-hold endlessly only to end up talking to someone half way around the globe! How often have you wished you could have your programs do something for you, but you didn't know who to call to get them customized? PC Doctor, LLC has been providing help desk support and customizing applications since 1985. We can answer your question regarding your e-mail program, create a macro to generate your letterhead in your word processor, develop a neat database for your business. We can help you get the most out of your systems. Virus, AdWare, SpyWare, HiJacker Removal No matter how many precautions we take, sooner or later we all fall victim to either a virus that comes to us in an e-mail attachment, or Ad-ware which causes relentless unwanted pop-ups and slows down our systems. Worse yet, Spy-ware could be loaded on our PC, tracking our keystrokes and monitoring the sites we visit. Hijackers re-direct our browser to unwanted sites when we are trying to surf the net. These programs are at best a nuisance, and at worst a threat that can steal our identity, bog down our computers and/or destroy the data in our systems. PC Doctor, LLC has the tools and expertise to clean your systems and safeguard them, minimizing the risk of infections. Our Industry certifications are one way you can be confident entrusting your systems to PC Doctor, LLC. High Speed Satellite Internet Access PC Doctor, LLC offers you high-speed Internet access via satellite to almost every corner of the U.S.! Imagine “always on”, lightning fast connections to the Internet. No more dialing in. No more delays. No more wondering if high-speed Internet will arrive in your town. Get connected the way you’ve always wanted to: fast!!! Voice Related Services Voice over IP Solutions Voice Over IP, or the ability to use your High Speed Internet connection to surf the net and talk on the phone has been embraced by major corporations for a number of years. Now, PC Doctor, LLC brings this technology to small and medium sized businesses with affordable, feature rich packages. Let us show you how to lower your cost of ownership while reducing your monthly phone bills. Web Conferencing Services PC Doctor, LLC is a one-stop source for one of the top performing audio conferencing, web conferencing, conference calls and tele-conferencing services, at some of the lowest prices available today. We provide you with the best conferencing solutions and customer service in the industry. Let our consultants help you determine which service(s) will best meet both your budget and your goals. Whether you need audio conferencing, video conferencing, web conferencing, conference calls or tele-conferencing services, PC Doctor, LLC has the perfect solution for your needs! Voice & Data Related Services IT Project Management Spearheading an IT project can be a daunting and complex undertaking. Regardless of your business size, it's not likely your in-house staff will have sufficient experience and expertise to coordinate a project from concept to rollout and completion. PC Doctor, LLC can step in and lead the project or act as consultant, advising on best practices and recommended procedures. Whether you are moving your facilities, consolidating offices, rolling out a new application, migrating to a new platform or simply upgrading your servers, we bring valuable experience to facilitate a timely and successful completion to your project. Remote and On-Site Tech Support Sometimes, you need a tech on-site to set up a PC, repair a printer, configure hardware, etc. But, many issues can be addressed with remote access. At PC Doctor, LLC, be believe working smarter is better than working harder. To that end, we offer our clients remote support service. By logging into your computer system, we can provide faster response time, and reduce your support costs. One-on-one Training Services What good is a program if you don't understand it? PC Doctor, LLC offers classroom group training as well as informal one-on-one training. We keep your requirements in mind, customizing a training program to work at your speed and with your schedule.